Customer Relationship Manager
Swiss AviationSoftware is a 100% subsidiary of Lufthansa Technik, and along with our partners in the Digital Tech Ops Ecosystem, leads the digital transformation of the aviation industry in technical asset operation. As the developer of the world's leading software AMOS, Swiss-AS manages successfully maintenance, engineering and logistics requirements of modern airlines. To strengthen our position at the forefront of this global market, we are looking for dedicated employees who would like to work in a fascinating international environment with more than 200 customers worldwide.
The Swiss-AS CRM team members play a key role in liaising with AMOS Customers and this position is dedicated towards strengthening the communication links between Swiss-AS and the customer base. Swiss-AS strives to secure high levels of customer satisfaction and to continuously follow the ever-evolving customer needs in a challenging industry. Representing AMOS customers within the Swiss-AS organisation is a rewarding privilege.
Tasks
- Develop and maintain excellent relationships with AMOS customers.
- Update AMOS customers in terms of Swiss-AS strategy, initiatives, new product features and roadmap developments
- Conduct regular reviews and meetings with AMOS customers to assess their satisfaction, identify areas for improvement and potential to extend AMOS adoption.
- Compile and maintain customer logs in CRM software to secure shared knowledge and customer visibility within Swiss-AS
- Propose enhanced support adapted to the activities and needs of each individual customer
- Contribute, as author or organiser, to global customer communication channels such as mailings, surveys, and events
- Represent AMOS customer voices in cross-divisional discussions in collaboration with Product Management, Development and Customer Services
- Stay updated on industry trends and emerging technologies to continually enhance customer relationships.
- Contribute actively to the annual customer service objectives of Swiss-AS
Our top 3 selection criteria:
- Previous experience in aircraft maintenance activities with a good understanding of industry business processes and related software solutions
- Excellent interpersonal and communication skills
- Solid experience in customer contacts and previous management of supplier/customer relationships
Skills
- Strong interpersonal skills and the ability to think in solutions.
- University Degree (preferred)
- English is Mandatory: Excellent written/verbal communication and presentation skills
(additional languages are of advantage)
- An in-depth knowledge of AMOS
- Be ready to lift the challenge to maintain the market-leading position of Swiss-AS and AMOS
- Knowledgeable in MS Office applications Excel, Word and PowerPoint, proficiency in CRM software products (e.g., Zoho, Salesforce, Microsoft Dynamics, etc.).
- Be a team player, flexible, proactive and able to work independently in a fast-paced environment
- Actively participate in the continuous improvement of CRM and Company processes
- Willingness to travel (10-15%)
What we offer
- Working in an open and cooperative environment with a motivated and friendly team
- Flexible working hours (flex time model)
- Hybrid work model
- Flight and travel discount
- Excellent working conditions in pleasant surroundings
- Good professional and personal development opportunities
- Highly appealing pension fund scheme/retirement savings plan
- An international work environment with people from around the globe
Workplace & Culture
This is the environment where your meaningful work impacts our customers, our communities and everyone who experiences AMOS. You develop technical skills, increase your knowledge about aviation and new technologies, meet different cultures, and always be yourself. Your work significantly impacts people's lives, technically and as human beings, and contributes to the formation of our future. In addition, you can be part of a fantastic multicultural and international team with a family spirit. We love to travel, laugh, work, be creative, play sports, and, last but not least, do our best work together.
- Department
- Customer Relationship Management
- Locations
- Basel
Colleagues
Basel
What makes us different?
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Working in an open and cooperative environment with a motivated and friendly team
An international work environment with people from around the globe and active participation in the continuous improvement of processes.
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Excellent working conditions in pleasant surroundings: brand new office spaces with ergonomic furniture, lounge zones, terraces, coffee & break rooms, gym
Good professional & personal development opportunities, free access to high-quality coffee, In-house or nearby parking possibilities inclusive of attractive discount, public swimming pool and shopping possibility nearby
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Ideal work-life balance and different sport possibilities (e.g. squash, soccer, ice skating – partially supported by the company)
Flexible working hours with the flex time model & the possibility to do Home office, up to 18 weeks of maternity leave with 100% payment, 10 days paternity leave with 100% payment
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Fringe benefits: flight and travel discount, annual TNW abo, discount offers for hotels and hire cars, advantageous credit card conditions and more
Mobility: annual TNW U-Abo (job ticket for public transportation), fleet car discounts, SWISS Benefits: Family and Friends flights tickets, Staff Travel, hotels and car hiring special conditions, Insurances & banking: advantageous supplemental Swiss health insurance, advantageous credit card conditions and banking solutions
Get connected: advantageous conditions at mobile and connectivity resellers.
Workplace & Culture
This is the environment where your meaningful work impacts our customers, our communities and everyone who experiences AMOS. You develop technical skills, increase your knowledge about aviation and new technologies, meet different cultures, and always be yourself. Your work significantly impacts people's lives, technically and as human beings, and contributes to the formation of our future.
In addition, you can be part of a fantastic multicultural and international team with a family spirit.
We love to travel, laugh, work, be creative, play sports, and, last but not least, do our best work together.
“The family spirit is evident here, and I enjoy the multicultural atmosphere in the company. But much more than that, I like the challenging daily business at Swiss-AS due to the combination of aviation and IT!” says Jeanne, working with us since 2016.
About Swiss AviationSoftware
Over three decades, Swiss AviationSoftware has been successfully developing, marketing and selling the MRO software solution AMOS. Our long experience, uncompromising pursuit of quality and safety and commitment to equipping Swiss-AS customers with a state-of-the-art solution are the pillars that steer the system's development and service delivery.
Customer Relationship Manager
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