Application Support Specialist
Swiss AviationSoftware is a 100% subsidiary of Lufthansa Technik, and along with our partners in the Digital Tech Ops Ecosystem, leads the digital transformation of the aviation industry in technical asset operation. As the developer of the world's leading software AMOS, Swiss-AS manages successfully maintenance, engineering and logistics requirements of modern airlines. To strengthen our position at the forefront of this global market, we are looking for dedicated employees who would like to work in a fascinating international environment with more than 200 customers worldwide.
Tasks
- Offering first-level/second-level support to our customers
- Answering cases submitted to Swiss-AS via the AMOS online support tool
- Communicating with customers directly via e-mail or phone
- Interacting with other departments to resolve and clarify the customer case and determine the cause of the problem
- Selecting and explaining the best solution to solve the case
- Ensure follow-up on customer cases
Requirements
- Be a team player, flexible, proactive, and able to work under pressure
- You are a highly motivated individual capable of working independently and taking ownership of tasks
- You have excellent communication skills and can interact with people from various technical backgrounds and cultures
- You are an expert troubleshooter with the ability to diagnose and resolve issues effectively
- Knowledge about the aviation industry and processes in aircraft maintenance
- Fluency in written and spoken English & Japanese
- AMOS knowledge is an advantage
- Work experience as an AMOS Administrator is an advantage
- SQL knowledge is an advantage
What we offer
- Working in an open and cooperative environment with a motivated and friendly team
- Good professional and personal development opportunities
- Active participation in the continuous improvement of processes
- An international work environment with people from around the globe
- Ideal work-life balance
- Fringe benefits: flight discounts
- Workplace & Culture
Workplace & Culture
This is the environment where your meaningful work impacts our customers, our communities and everyone who experiences AMOS. You develop technical skills, increase your knowledge about aviation and new technologies, meet different cultures, and always be yourself. Your work significantly impacts people's lives, technically and as human beings, and contributes to the formation of our future. In addition, you can be part of a fantastic multicultural and international team with a family spirit. We love to travel, laugh, work, be creative, play sports, and, last but not least, do our best work together.
- Department
- Training, Technical Documentation & Support
- Locations
- Tokyo
Tokyo
What makes us different?
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Working in an open and cooperative environment with a motivated and friendly team
An international work environment with people from around the globe and active participation in the continuous improvement of processes.
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Excellent working conditions in pleasant surroundings: brand new office spaces with ergonomic furniture, lounge zones, terraces, coffee & break rooms, gym
Good professional & personal development opportunities, free access to high-quality coffee, In-house or nearby parking possibilities inclusive of attractive discount, public swimming pool and shopping possibility nearby
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Ideal work-life balance and different sport possibilities (e.g. squash, soccer, ice skating – partially supported by the company)
Flexible working hours with the flex time model & the possibility to do Home office, up to 18 weeks of maternity leave with 100% payment, 20 days paternity leave with 100% payment
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Fringe benefits: flight and travel discount, annual TNW abo, discount offers for hotels and hire cars, advantageous credit card conditions and more
Mobility: annual TNW U-Abo (job ticket for public transportation), fleet car discounts, SWISS Benefits: Family and Friends flights tickets, Staff Travel, hotels and car hiring special conditions, Insurances & banking: advantageous supplemental Swiss health insurance, advantageous credit card conditions and banking solutions
Get connected: advantageous conditions at mobile and connectivity resellers.
Workplace & Culture
This is the environment where your meaningful work impacts our customers, our communities and everyone who experiences AMOS. You develop technical skills, increase your knowledge about aviation and new technologies, meet different cultures, and always be yourself. Your work significantly impacts people's lives, technically and as human beings, and contributes to the formation of our future.
In addition, you can be part of a fantastic multicultural and international team with a family spirit.
We love to travel, laugh, work, be creative, play sports, and, last but not least, do our best work together.
“The family spirit is evident here, and I enjoy the multicultural atmosphere in the company. But much more than that, I like the challenging daily business at Swiss-AS due to the combination of aviation and IT!” says Jeanne, working with us since 2016.
About Swiss AviationSoftware
Over three decades, Swiss AviationSoftware has been successfully developing, marketing and selling the MRO software solution AMOS. Our long experience, uncompromising pursuit of quality and safety and commitment to equipping Swiss-AS customers with a state-of-the-art solution are the pillars that steer the system's development and service delivery.
Application Support Specialist
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