AMOS Application Support Specialist (Singapore)- Mandarin Speaker

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Lufthansa Systems is an information technology service provider for the aviation industry, with around 1,900 employees in several locations in Germany and offices in 16 other countries. Lufthansa Systems distributes in APAC the software package AMOS that manages the maintenance, engineering, and logistics requirements of modern airlines. AMOS is the leading MRO software, and it’s developed in Switzerland by Swiss AviationSoftware.

Swiss Aviation Software is a 100% subsidiary of Swiss International Air Lines and successfully develops & distributes the software package AMOS, which manages the maintenance, engineering and logistics requirements of modern airlines.

To strengthen our leading market position, we are looking for dedicated employees who would like to work in a fascinating international environment with more than 180 customers from all over the world.

We are looking for a skilled AMOS Application Support Specialist to join our team in Singapore in offering first level/second level support to our customers.


The Main Responsibilities would include:

  • Answering cases submitted to Swiss-AS via the AMOS online support tool
  • Communicating with customers directly via e-mail or phone
  • Interacting with other departments to resolve and clarify the customer case and determine the cause of the problem
  • Selecting and explaining the best solution to solve the case
  • Ensure follow up on customer cases

Requirements:

  • Be a team-player, flexible, proactive, and able to work under pressure
  • You are highly motivated and committed
  • You have excellent communication skills and can interact with people from various technical backgrounds and cultures

You must have:          

  • A broad AMOS knowledge
  • Work experience as an AMOS Administrator
  • Knowledge about the aviation industry and processes in aircraft maintenance;
  • Fluency in written and spoken English
  • Fluency in either Mandarin or Japanese is an advantage

What we offer

  • Working in an open and cooperative environment with a motivated and friendly team
  • Excellent working conditions in pleasant surroundings
  • Good professional and personal development opportunities
  • Active participation in the continuous improvement of processes
  • An international work environment with people from around the globe
  • Flight and travel discount

Workplace & Culture

This is the place where you can work, learn, increase your knowledge about aviation, different cultures, new technologies, and still be yourself. Your work can have a significant impact on people's lives, not just on the technical side but also as a human being. You can be part of a fantastic multicultural and international team with a family spirit. In this company, we love to travel, laugh, work, play, be creative, play sports, and, last but not least, help each other as a team.    

Or, know someone who would be a perfect fit? Let them know!

Singapore

390 Orchard Rd
238871 Singapore Directions

Benefits

A Swiss based international company with more than 33 nationalities in a very stable and lean organisation is looking for new employees.
What makes us different?

  • Working in an open and cooperative environment with a motivated and friendly team

    Active participation in the continuous improvement of processes

  • Excellent working conditions in pleasant surroundings: brand new office spaces and ergonomic office furniture, lounge zones, terraces, coffee & break rooms

    Good professional & personal development opportunities

  • Ideal work-life balance and different sport possibilities (e.g. squash, soccer, ice skating – partially supported by the company)

    Child allowance and the possibility of home office

  • Fringe benefits: discounts on flights, annual TNW abo, discount offers for hotels and hire cars, advantageous credit card conditions and more

    An international work environment with people from around the globe

Workplace & Culture

This is the place where you can work, learn, increase your knowledge about aviation, different cultures, new technologies and still be yourself. Your work can have a big impact on people's lives not just on the technical side but also as a human being.

You can be part of an amazing multicultural and international team with a family spirit.

In this company we love to travel, laugh, work, play, be creative, play sports and, last but not least, help each other as a team.

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